Terms of Service
Last updated 6 August 2026
Agreement
These terms apply to cleaning services provided by Melbourne Cleaning Partners in Metro Melbourne, VIC. By booking a clean you agree to them.
Quotes and pricing
We quote through the online booking form once we know the details of the property, typically bedrooms, bathrooms, service type, and any add-ons. Residential prices are quoted in Australian dollars and include GST; commercial rates are quoted plus GST. A quote is an estimate based on the information you give us. If the property differs materially from what was described, we will tell you the revised price before starting work rather than surprising you on the invoice.
Scheduling and access
You are responsible for providing access to the property at the scheduled time. If our cleaners cannot get in and cannot reach you, the booking may be treated as a same-day cancellation.
Cancellation
Please give at least 24 hours' notice to cancel or reschedule. Cancellations inside 24 hours may be charged a fee to cover the cleaner's reserved time.
Payment
Payment is due on completion unless otherwise agreed in writing. We accept the payment methods shown on your invoice, and every invoice itemises GST.
Satisfaction and re-cleans
If something was missed, contact us within 24 hours of the clean and we will return to correct it at no charge. For end of lease cleans, the window is longer: if your property manager flags anything from our scope at the final inspection, we will return and re-clean it free within 72 hours of the inspection. These remedies are in addition to any rights you have under the Australian Consumer Law.
What we do not clean
For safety reasons our cleaners do not handle biohazards, pest infestations, mould remediation, or heavy lifting, and do not climb above two-step ladders. We will tell you if something falls outside the scope.
Damage and liability
We carry public liability insurance. If we damage something, tell us within 48 hours so we can inspect and resolve it. Please secure irreplaceable or high-value items before a clean. Our liability is limited to the cost of the affected service except where the law, including the Australian Consumer Law, provides otherwise.
Messaging
When you give us your number we may text or email you about your quote and bookings. Standard message rates from your mobile provider may apply. Reply STOP to any text, or tell us directly, to opt out.
Contact
Questions about these terms: info@melbournecleaningpartners.com.au.